Refund Policy

Refund Policy Mindmazetec Interactive Solution Private Limited (RechargeSaver) Effective Date: 20-03-2026 1. Introduction This Refund Policy outlines the terms under which refunds are processed for transactions made on the RechargeSaver platform operated by Mindmazetec Interactive Solution Private Limited (“Company”, “we”, “our”, “us”). By using our services, you agree to this Refund Policy. 2. Nature of Service RechargeSaver acts as a facilitator platform for: ●Mobile recharges ●DTH and utility payments We do not directly provide telecom services. Recharge processing is carried out through authorized telecom operators and service providers. 3. Successful Transactions ●Once a recharge or bill payment is successfully processed, it is non-refundable ●Users are responsible for entering correct details (mobile number, operator, amount) 4. Failed Transactions Payment deducted but recharge failed ●If a payment is successfully completed and the recharge is not processed, RechargeSaver ensures that the transaction is either completed or a full refund is issued ●Refunds will be processed to the original payment method Timeline ●Typically within 3–7 working days ●Timelines may vary depending on banks and payment gateways While processing timelines may depend on third-party providers, we take full responsibility for ensuring resolution of valid transactions 5. Pending / Delayed Transactions ●Some transactions may remain pending due to operator delays ●Users are advised to wait before retrying ●If unresolved, the transaction will either: oBe completed, or oBe refunded automatically 6. Duplicate Payments ●If multiple payments are made for the same recharge: oOnly one recharge will be processed oThe excess amount will be refunded as per policy 7. Incorrect Details Entered by User ●If a recharge is processed to an incorrect number or account, it is non-refundable ●Users must verify all details before confirming payment 8. Offers and Savings ●Offers and savings are based on available plans and partner data ●Benefits may vary and are subject to change ●Any misuse or abuse of offers may lead to reversal of benefits 9. Fraudulent or Suspicious Activity In cases of suspected fraud or misuse: ●Transactions may be reviewed ●Appropriate action may be taken in accordance with applicable laws 10. Refund Method Refunds will be processed via: ●Original payment source (UPI / card / wallet / net banking) We do not provide manual or cash refunds. 11. Contact for Refund Issues If your refund is delayed beyond the expected timeline, please contact us: Mindmazetec Interactive Solution Private Limited Email: support@rechargesaver.com Phone: 6282847253 Please include: ●Transaction ID ●Date and amount ●Issue description 12. Our Commitment We are committed to ensuring fair, transparent, and timely resolution of all valid refund requests. 13. Policy Updates We may update this Refund Policy from time to time. Changes will be reflected with an updated effective date. 14. Final Statement We aim to provide a smooth and reliable transaction experience. All refunds are handled in accordance with this policy and applicable regulations.